Statement of Facts

Beginning around December 26,2022, I was experiencing a life-threatening health crisis. During this time, my father, Ghandi Juman, told me that I lost my phone and wallet. Unbeknown to me, he was withdrawing money out of the ATM, zelling himself, and using my debit card for personal use. The damage added up to a total of $81,756.01.

Upon recovering my health and discovering the fraud, I called USAA to report it. I changed all my passwords and pins. I regained control of my finances. I proceeded to gather all the evidence possible to prosecute my father. I filed a police report and gave as much information as possible to USAA and the LAPD detective.

Months later, I found myself trying to use my debit card and it wasn't working. I called USAA, only to be told that they were "choosing not to do business with me anymore." For the next couple of months, I argued and begged until they reopened my account.

During this experience, I was yelled at by an employee. I wasn't given warning to my bank account closing, and no attempt was made to give me the money that was in the account at the time of closing.